30-day money-back guarantee
We're confident in the value EGM System provides. If you're not completely satisfied with our service within the first 30 days, we'll provide a full refund, no questions asked.
Email our support team at support@egmsystem.com with your refund request. Include your account details and reason for the refund.
Our team will verify your eligibility and may ask for additional information or attempt to resolve any issues first.
Once approved, refunds are processed within 5-7 business days to your original payment method.
Refunds to credit/debit cards typically appear within 5-10 business days, depending on your bank's processing time.
PayPal refunds are usually processed within 3-5 business days and appear immediately in your PayPal account.
Wire transfer refunds may take 7-14 business days and may incur banking fees deducted from the refund amount.
In exceptional cases, we may offer prorated refunds for annual subscriptions based on unused service time. This is evaluated on a case-by-case basis.
If our service experiences significant downtime beyond our SLA commitments, affected customers may be eligible for service credits or partial refunds.
Accounts terminated due to terms of service violations are not eligible for refunds. This includes but is not limited to misuse of the platform, security violations, or non-payment.
Before requesting a refund, consider these alternatives:
Our technical team can help resolve most issues quickly
Free training sessions and documentation to maximize value
Service credits for future billing cycles
Switch to a different plan that better fits your needs
For refund requests or questions about this policy:
Email: info@egmsys.com
Subject Line: "Refund Request - [Your Account Email]"
Phone: +971 524 501 304
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Note: Please include your account email, subscription date, and reason for refund to expedite processing.