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Security & Compliance

Your data security is our top priority

256-bit
SSL Encryption
99.9%
Uptime SLA
24/7
Security Monitoring
ISO 27001
Certified

Data Encryption

Encryption in Transit

  • TLS 1.3 for all communications
  • 256-bit AES encryption
  • Perfect Forward Secrecy

Encryption at Rest

  • Database encryption (AES-256)
  • File storage encryption
  • Backup encryption

Infrastructure Security

Cloud Infrastructure

AWS Security

Hosted on AWS with SOC 2 compliance and 99.9% uptime SLA

Auto-scaling

Automatic scaling to handle traffic spikes and ensure availability

Load Balancing

Distributed load balancing across multiple availability zones

Access Control & Monitoring

Multi-Factor Authentication

Required for all administrative accounts and available for all users

Role-Based Access

Granular permissions based on user roles and responsibilities

Session Management

Secure session handling with automatic timeout and token rotation

Real-time Monitoring

24/7 monitoring for suspicious activities and security threats

Intrusion Detection

Advanced IDS/IPS systems to detect and prevent attacks

Audit Logging

Comprehensive logging of all system activities and user actions

Compliance & Certifications

ISO 27001

Under Review

SOC 2 Type II

Under Review

GDPR

Compliance Framework

Incident Response

Response Team

  • • 24/7 security operations center
  • • Dedicated incident response team
  • • Automated threat detection
  • • Emergency contact procedures

Response Times

  • • Critical incidents: < 1 hour
  • • High priority: < 4 hours
  • • Medium priority: < 24 hours
  • • Customer notification: < 72 hours

Data Backup & Recovery

Real-time
Continuous Backup
99.9%
Recovery Success Rate
< 4h
Recovery Time Objective

Security Contact

Report a Security Issue

If you discover a security vulnerability, please report it to us immediately:

Security Email: info@egmsys.com

Emergency Hotline: +971 524 501 304

PGP Key: Available upon request

Response Time: We acknowledge security reports within 24 hours and provide updates every 72 hours until resolution.